A simple way to lower your mortgage payment AND get cash out
Reduced interest rate
Access to cash
Easy process
Save Up to 30% at Exclusive Hawaii Resorts
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Frequently Asked Questions
Get answers to common questions about KOALA memberships.
What is KOALA?
KOALA is a trusted vacation marketplace where travelers can book luxury resort stays directly from timeshare owners — often at prices far below major travel sites. Every booking is verified and protected, giving you access to world-class resorts without the sales pitch or inflated rates.
Is it Safe?
Absolutely. Every rental on KOALA is backed by our $1,000,000 protection policy, and payments are handled through our secure booking system. We verify owners and listings before they’re published, so you can book with total peace of mind.
Can I Cancel My Trip?
Each owner sets their own cancellation policy, which is shown clearly before checkout. For extra flexibility, KOALA also offers optional trip-cancellation protection you can add during checkout — so most of your booking is covered if plans change.
KOALA's prices are lower on average than anywhere else!
Search & find your vacation dates (flexible is ok!)
Choose your room type (you'll want to know # of people)
100% of your payment is protected by KOALA
Cancellation protection available to add to all bookings, regardless the cancellation policy!
Save Up to 30% at Exclusive Hawaii Resorts
How to Save Up to 30%
A Smarter Way to Stay
KOALA connects savvy travelers with timeshare owners who aren't using their time — unlocking premium stays for less.
Premier resorts by trusted brands like Hilton, Marriott, and Hyatt.
Verified listings ensure every stay is 100% accurate, real, and ready when you arrive.
Space of home. Service of a hotel. The best of both worlds, every time.
End-to-end protection means you're covered from booking to check-out — so go ahead, book with confidence.
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500+ Real Customer Reviews
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Our co-founders Mike & James!
Why Do Travelers Across America Trust KOALA?
Our performance & track record speak for itself:
Over $30 million in transactions protection for timeshare vacations through our platform
Access to exclusive owner-priced deals you won't find on any other platform
$1,000,000 insurance protection on every single rental
Zero hidden fees or annoying sales pitches from us
The industry leading customer support! We are always available to help every step of the way
4.7/5 star rating from verified guests staying at over 50+ world class resorts
Featured in publications like the New York Times, Wall Street Journal, and Forbes
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